When ordering, please select your preferred payment method on the cart screen.
The following credit cards can be used.VISA / MasterCard / AmexPayment will be processed after the order has been placed. If you subsequently cancel your order in whole or in part, a refund will be issued.The refund will be issued to the credit card you used when you placed your order. Please note that the total refund will be processed as a single amount calculated on the cancellation deadline date given for your original order. A refund in that amount will then be issued. It may take up to two months from the time of issuance for the refund to appear on your credit-card statement. The refund may appear on your statement as a negative amount, depending on the credit-card company.
A method of paying the price when the product is delivered.Cash on delivery settlement is available only for delivery within Japan.
After clicking “To take the purchase procedure”, enter the coupon code in the screen where the delivery address it to be written. And press “Apply”.
We are currently preparing to issue a receipt online.If you would like a receipt, please fill in the remarks column when ordering.
For environmental reasons, a printed instruction manual is not included with these products. Please use the link below to access the instruction manual.CUSTOM BOTTLES（MXV-E、MXP-A001/B001/E001/F001）：https://www.tiger.jp/product/uploads/pdf/mxp-abef_mxv-e.pdf ART BOTTLES （MJS-E）： https://www.tiger.jp/product/uploads/pdf/mjs_e.pdf
For shipping cost:Order above 5,000 yen (tax included) will be delivered for free within Japan.A shipping cost of 550 yen (tax included) shall be charged for any order less than 5,000 yen (tax included).
You can specify your delivery window with the Sagawa Express delivery service.Please choose from the following options: 8:00–12:00, 14:00–16:00, 16:00–18:00, 18:00–20:00, 19:00–21:00.
Cash on delivery settlement is available only for delivery within Japan.
It is a fee according to the cash-on-delivery amount of the product.330 yen up to 10,000 yen (300 yen excluding tax),440 yen up to 30，000 yen (400 yen excluding tax),660 yen up to 100,000 yen (600 yen excluding tax),1,100 yen up to 300,000 yen (1,000 yen excluding tax)
It will be shipped within one week after receiving the order.It will be shipped by Sagawa Express in Japan. If the payment method is cash on delivery and delivery to some areas delivery will be made by Yamato Transport.
Regular shipping products will be usually shipped within one week after receiving the order.In case you ordered both regular shipping products and products booked for purchase in one order, the shipment will take place when the booked products will be ready.In case of products booked for purchase, we will inform the customer of the scheduled shipping date as soon as it is confirmed by sending an e mail to the e mail address entered by the customer at the time of order placement.
On the order screen, please specify the destination (delivery address). If you have registered in advance, the registered address will be displayed.If you have registered multiple addresses, you can specify from among them.If you want to change it, please edit the registered address or register from "Add new address".
Please contact us within fourteen (14) days after delivery and return it to us. However, exchange cannot be accepted in the following cases:
In the unlikely event that the delivered product is defective, please contact us within nine (9) days after delivery and return it to us within fourteen (14) days by cash on delivery of shipping cost. Shipping costs for returning defective products will be borne by us. After confirming the returned product, we will ship the non-defective product with our advance payment or return the price.
In the case of products returned because of customer's convenience such as image difference from the applied product, we will exchange or return the price only for unused and non-defective product.
However, orders cannot be cancelled after the order has been shipped. Regardless of whether payment is by COD or credit card, goods must be received from the delivery company, after which customers can follow the return or exchange procedures.
In such case, the shipping cost for product delivery/return as well as an extra charge for COD shall be borne by a customer.
In the case of refund, the difference between the round-trip shipping fee and the cash-on-delivery fee at the time of delivery and return of the product will be refunded.
If you wish to change the product, we will return the product you sent earlier and process it by refund, so please order the product you want again.
If you wish to return or exchange, please read the above conditions and contact us via the inquiry form in advance.Click here for inquiry form.
Delivery outside of Japan are limited to the United States of America and Canada.
Delivery will be served by DHL. The customer will be charged for the shipping cost specified by our company. In case of purchase from overseas, the Japanese consumption tax will not be included in the invoiced amount. The shipping cost the customer pays in our website does not include customs duty nor VAT. Please pay the customs duty and VAT directly to the forwarding company. In case the storage period is passed due to a wrong address or decline of acceptance, etc. the product will be returned back to our company and the customer will be charged for the additional shipping cost for return and re-delivery.
In all cases the customer is liable to pay the customs duty and submit all the documents required by the customs of each country. In case the customer refuses to pay the duty, the product will be returned to our company. In this case the refund amount will be calculated by deducting the shipping cost charged by the forwarding company as well as the shipping cost to return the product.
Regular shipping products will be shipped from our distribution storehouse by DHL within one week after receiving an order. In case of the products booked for purchase, we will inform the customer of the scheduled delivery date as soon as it is confirmed by sending an e mail to the e mail address entered by the customer at the time of order. Track DHL Express Shipments (a third-party site)https://www.dhl.com/en/express/tracking.html
After the shipping completion, cancellation, return of the product or refund request due to whatever reasons the customer may have can not be accepted.
In the unlikely event that the delivered product is defective, please contact us within thirty (30) days after the product arrival. We will make a refund of the product. All the inquires shall be made by writing emails to firstname.lastname@example.org with the customer’s name, email address, order number and the name of the product to be returned. If possible, please send us a picture of the defective product.We will send a letter for return and the related invoice by attaching them to an email. Please print out and paste it on the returned product. Shipping cost for returning defective products will be borne by us. After confirming the returned product, we will make a refund by using the settlement method the customer used in our site.However, the exchange can not be accepted in the following cases:
Gift wrapping service is available at a certain cost by choosing one of “Eco-bag” or “Noshi white paper +wrapping” after adding a product to the shopping cart.
The product put in a product box will be placed in a TIGER BOTTLE original eco-bag.In case of order of 2 bottles and 2 lids, we will put them all in one product box and put it in an eco-bag. In case of an order of 3 bottles, we will put all the bottles together with the lids in one product box and cover the box with an Eco-bag for delivery.Gift (Eco-bag) 400 yen (before tax)
(Noshi is a white sheet of paper on which the type of occasions your gift is intended for, such as wedding, a baby birth, graduation, funeral, etc. is written above together with your name under it. It is one of the Japanese traditional customs. It gives a sense of officiality. The upper lid is covered with this white paper, then the box is wrapped with another wrapping paper. )The product will be wrapped with a wrapping paper, and added by a Noshi paper slip placed on top of it. In case of an order of two bottles and 2 lids, we will put them all in one product box which will be wrapped with a wrapping paper. A simple type Noshi will be used. Please write in the Note column how you would like us to put Noshi such as “inside the wrapping paper” or “outside” choice in addition to what should be written in the upper space (occasion type) and how you want to do with the naming space. If we see no specification about the above, we will place Noshi inside the wrapping paper and leave the upper title space and naming space just as blank. Noshi ＋ wrapping 550 yen (before tax)
Additional gift wrapping cost is required for two products boxes or more ( e.g. 4 or more products). We will inform the customer of the cost estimate by sending an e mail to the address entered at the time of purchase.
TIGER FORESTYour Community for Better Living
To help you get the most out of your Tiger products, we invite you to join the TIGER FOREST members’ site.
After registering your purchases, you can take advantage of many services, obtain the latest information about our products, and receive special offers.
(When you sign up, you will be asked to review and accept our user agreement.)
TIGER If you register as a member of TIGER FOREST, you can easily shop at Tiger Bottle (web-site).
Click here for new Membership Registration.
During login, the registered member information is automatically reflected in the input form etc., so you can purchase products and make inquiries smoothly.Please see here about the handling of personal information.
You can register multiple destinations that you use frequently. The purchase of goods becomes easy.
You can check the purchase history of the product.
You can receive campaign information from TIGER FOREST. You can change the e-mail magazine reception settings by yourself.