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Customer Service, Tiger Corporation: 0570-011101Business hours:9:00am – 5:00 pmMondays to Fridays(except for National Holidays and the Company’s seasonal off days)
The following credit cards are accepted.VISA / MasterCard / Amex
For shipping cost:You will be charged for the actual cost of DHL for overseas shipment. Any customs or import tax will be borne by the customer. Please also ensure that products are eligible for import to your country.VAT is not included in the retail price of our items nor will VAT be charged
For shipping costOrder above 5,000 yen (tax included) will be delivered for free within Japan.A shipping cost of 550 yen (tax included) shall be charged for any order less than 5,000 yen (tax included).
Fee for COD in Japan
The COD transaction is available only for deliveries in JapanA shipping cost of 550 yen (tax included) shall be charged for any order less than 5,000 yen (tax included).
The COD transaction is available only for deliveries in Japan.
Extra charge for COD:
The fee depends on the amount of payment on delivery.
Up to 9,999 yen: 330 yen (tax included)Up to 29,999 yen: 440 yen (tax included)Up to 99,999 yen: 660 yen (tax included)Up to 300,000 yen: 1,100 yen (tax included)
Please pay the amount to the deliverer when receiving the product.
The service may not be available in some areas. (In that case, you will be notified accordingly).
Delivery of the merchandise will be completed within a week after the order is accepted.
PRODUCT RETURN AND EXCHANGE
Please contact us within fourteen (14) days after delivery and return it to us.However, exchange cannot be accepted in the following cases:
Please confirm the following for each return method.
IN THE CASE OF DEFECTIVE PRODUCTS
In the unlikely event that the delivered product is defective, please contact us within nine (9) days after delivery and return it to us within fourteen (14) days by cash on delivery of shipping cost.Shipping costs for returning defective products will be borne by us.After confirming the returned product, we will ship the non-defective product with our advance payment or return the price.
IN THE CASE OF RETURN DUE TO CUSTOMER'S CONVENIENCE
In the case of products returned because of customer's convenience such as image difference from the applied product, we will exchange or return the price only for unused and non-defective product.In addition, the customer will be responsible for the round-trip shipping and cash-on-delivery fees when returning or returning the product.In the case of refund, the difference between the round-trip shipping fee and the cash-on-delivery fee at the time of delivery and return of the product will be refunded.If you wish to change the product, we will return the product you sent earlier and process it by refund, so please order the product you want again.
If you wish to return or exchange, please read the above conditions and contact us via the inquiry form in advance.Click here for inquiry form.