Notation based on the Specified Commercial Transaction Act

Please inquire here >

Contact address：
support@tigerbottles.com

• We will reply to your inquiry via your email address latest by the next business day.

Customer Service, Tiger Corporation: 0570-011101Business hours:
9:00am – 5:00 pm
Mondays to Fridays
(except for National Holidays and the Company’s seasonal off days)

• Please call 06-6906-2121 if you don’t have access to Navi-dial.

• Credit card

  The following credit cards are accepted.
  VISA / MasterCard / Amex

  • Some credit cards above may not be accepted if they were issued in countries other than Japan
• COD (cash on delivery)

Overseas shipping

For shipping cost:
You will be charged for the actual cost of DHL for overseas shipment. Any customs or import tax will be borne by the customer. Please also ensure that products are eligible for import to your country.
VAT is not included in the retail price of our items nor will VAT be charged

In Japan

For shipping cost
Order above 5,000 yen (tax included) will be delivered for free within Japan.
A shipping cost of 550 yen (tax included) shall be charged for any order less than 5,000 yen (tax included).

• We strictly do not combine orders to refund shipping cost even if the combination of the orders is more than 5,000 yen (tax included). Please do confirm quantity before checking out.
• An additional shipping cost of 550 yen will be charged per destination for delivery to more than one destination as long as the order is below 5,000 yen (tax included) per destination.

Fee for COD in Japan

The COD transaction is available only for deliveries in Japan
A shipping cost of 550 yen (tax included) shall be charged for any order less than 5,000 yen (tax included).

The COD transaction is available only for deliveries in Japan.

Extra charge for COD:

The fee depends on the amount of payment on delivery.

Up to 9,999 yen: 330 yen (tax included)
Up to 29,999 yen: 440 yen (tax included)
Up to 99,999 yen: 660 yen (tax included)
Up to 300,000 yen: 1,100 yen (tax included)

• The transaction fee shall be charged even if the transaction may not be completed due to a purchaser declining to receive the product.
• The shipping cost, bank charge, and revenue stamp fee are not included in the transaction fee.
• For any transaction with the amount of payment on delivery exceeding 55,000 yen (including tax) per case, the amount of 220 yen for revenue stamp fee shall be required.
• The maximum amount of payment on delivery for a single payment is 300,000 yen.

Note:

• It is a method of delivery of product in exchange for the payment.
• Make sure to check the total amount of payment, inventory status, and delivery status on the order confirmation email from us.
• The total amount of payment = (the price of the products + sales tax + extra charge for COD (including tax))
  • Extra charge for COD: Refer to the table below.

  Please pay the amount to the deliverer when receiving the product.

  The service may not be available in some areas. (In that case, you will be notified accordingly).

Delivery of the merchandise will be completed within a week after the order is accepted.

• Delivery may take more than a week depending on the inventory status and/or the delivery destination.
• Delivery may also be delayed during seasonal holidays such as Golden Week holidays, New Year holidays or due to unforeseen circumstances such as natural disasters and traffic conditions.
• When shipping overseas, the number of delivery days is specified by the shipping company.

PRODUCT RETURN AND EXCHANGE

Please contact us within fourteen (14) days after delivery and return it to us.
However, exchange cannot be accepted in the following cases:

• Items that have been damaged or damaged for reasons not attributable to our company;
• Products that have passed 14 days or more without any notification after the product arrived to your destination;
• If you use home appliances for Japan only in the overseas;

• For products other than home appliances, repairs or replacements due to malfunctions outside Japan may not be possible, so if you take it out of Japan, be sure to confirm the product in Japan before taking it out.

Please confirm the following for each return method.

IN THE CASE OF DEFECTIVE PRODUCTS

In the unlikely event that the delivered product is defective, please contact us within nine (9) days after delivery and return it to us within fourteen (14) days by cash on delivery of shipping cost.
Shipping costs for returning defective products will be borne by us.
After confirming the returned product, we will ship the non-defective product with our advance payment or return the price.

IN THE CASE OF RETURN DUE TO CUSTOMER'S CONVENIENCE

In the case of products returned because of customer's convenience such as image difference from the applied product, we will exchange or return the price only for unused and non-defective product.
In addition, the customer will be responsible for the round-trip shipping and cash-on-delivery fees when returning or returning the product.
In the case of refund, the difference between the round-trip shipping fee and the cash-on-delivery fee at the time of delivery and return of the product will be refunded.
If you wish to change the product, we will return the product you sent earlier and process it by refund, so please order the product you want again.

If you wish to return or exchange, please read the above conditions and contact us via the inquiry form in advance.
Click here for inquiry form.