Refund policy

Product return and exchange

Please contact us within fourteen (14) days after delivery and return it to us. However, exchange cannot be accepted in the following cases:

  • Items that have been damaged or damaged for reasons not attributable to our company;
  • Products that have passed 14 days or more without any notification after the product arrived to your destination.

In the case of defective products

In the unlikely event that the delivered product is defective, please contact us within nine (9) days after delivery and return it to us within fourteen (14) days by cash on delivery of shipping cost. Shipping costs for returning defective products will be borne by us. After confirming the returned product, we will ship the non-defective product with our advance payment or return the price.

In the case of return due to customer's convenience

In the case of products returned because of customer's convenience such as image difference from the applied product, we will exchange or return the price only for unused and non-defective product.

However, orders cannot be cancelled after the order has been shipped. Regardless of whether payment is by COD or credit card, goods must be received from the delivery company, after which customers can follow the return or exchange procedures.

In such case, the shipping cost for product delivery/return as well as an extra charge for COD shall be borne by a customer.

In the case of refund, the difference between the round-trip shipping fee and the cash-on-delivery fee at the time of delivery and return of the product will be refunded.

If you wish to change the product, we will return the product you sent earlier and process it by refund, so please order the product you want again.

If you wish to return or exchange, please read the above conditions and contact us via the inquiry form in advance.
Click here for inquiry form.