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Shipping policy

DELIVERY WITHIN JAPAN

In Japan

Shipping and Delivery

  • Tax-included amount fluctuates depending on the consumption tax rate.

For shipping cost:
Order above 5,000 yen (tax included) will be delivered for free within Japan.
A shipping cost of 550 yen (tax included) shall be charged for any order less than 5,000 yen (tax included).

  • We strictly do not combine orders to refund shipping cost even if the combination of the orders is more than 5,000 yen (tax included). Please do confirm quantity before checking out.
  • An additional shipping cost of 500 yen will be charged per destination for delivery to more than one destination as long as the order is below 5,000 yen (tax included) per destination.

Delivery Times:

You can specify your delivery window with the Sagawa Express delivery service.
Please choose from the following options: 8:00–12:00, 14:00–16:00, 16:00–18:00, 18:00–20:00, 19:00–21:00.


Cash-on-delivery fee:

Cash on delivery settlement is available only for delivery within Japan.

It is a fee according to the cash-on-delivery amount of the product.
300 yen up to 9,999 yen (excluding tax),
400 yen up to 29,999 yen (excluding tax),
600 yen up to 99,999 yen (excluding tax),
1,000 yen up to 300,000 yen (excluding tax)

  • A settlement fee will be charged even if the transaction is not completed due to the buyer's decline of product acceptance.
  • Fare, money transfer fee, and revenue stamp fee are not included in the settlement fee.
  • If the COD amount per case is 55,000 yen (tax included) or more, a stamp equivalent of 220 yen (tax included) is required.
  • The cash-on-delivery amount for one payment is up to 300,000 yen.

[Note]

  • Cash on delivery is a method of handing the product in exchange for the price at the time of delivery.
  • Please be sure to confirm the total payment amount, stock status and delivery status by the order confirmation email from our company.
  • Total payment is (total product price + consumption tax + cash-on-delivery fee (tax included))
  • COD fee: Please refer to the table below.
  • Please pay the price to the delivery staff at the time of product delivery.
  • There are some where COD system cannot be used. (In that case, we will contact you.)

 

Delivery method

It will be shipped within one week after receiving the order.
It will be shipped by Sagawa Express in Japan. If the payment method is cash on delivery and delivery to some areas delivery will be made by Yamato Transport.

 

Delivery date

Regular shipping products will be usually shipped within one week after receiving the order.

In case you ordered both regular shipping products and products booked for purchase in one order, the shipment will take place when the booked products will be ready.
In case of products booked for purchase, we will inform the customer of the scheduled shipping date as soon as it is confirmed by sending an e mail to the e mail address entered by the customer at the time of order placement.

  • It may take, however, more than a week depending on the stock status of the product and the destination
  • Due to natural disasters, traffic conditions, Golden Week holidays [holiday period] , the New Year holidays, or other circumstances, it may take more than a week.

 

Delivery address

On the order screen, please specify the destination (delivery address). If you have registered in advance, the registered address will be displayed.
If you have registered multiple addresses, you can specify from among them.
If you want to change it, please edit the registered address or register from "Add new address".

  • Please note that you cannot change the shipping address if it has already been shipped. In that case, you will be notified of the package number already shipped, so please contact the shipping company by yourself.

 

DELIVERY OUTSIDE OF JAPAN

Delivery areas

Delivery outside of Japan are limited to the United States of America and Canada.

 

Shipping cost

Delivery will be served by DHL. The customer will be charged for the shipping cost specified by our company. In case of purchase from overseas, the Japanese consumption tax will not be included in the invoiced amount. The shipping cost the customer pays in our website does not include customs duty nor VAT. Please pay the customs duty and VAT directly to the forwarding company.

In case the storage period is passed due to a wrong address or decline of acceptance, etc. the product will be returned back to our company and the customer will be charged for the additional shipping cost for return and re-delivery.

 

Customs duty

In all cases the customer is liable to pay the customs duty and submit all the documents required by the customs of each country. In case the customer refuses to pay the duty, the product will be returned to our company. In this case the refund amount will be calculated by deducting the shipping cost charged by the forwarding company as well as the shipping cost to return the product.

 

Delivery method

Regular shipping products will be shipped from our distribution storehouse by DHL within one week after receiving an order.
In case of the products booked for purchase, we will inform the customer of the scheduled delivery date as soon as it is confirmed by sending an e mail to the e mail address entered by the customer at the time of order.

Track DHL Express Shipments (a third-party site)
https://www.dhl.com/en/express/tracking.html

  • The delivery can be delayed due to the conditions such as stock status of the product, destination address, natural disasters and traffic conditions as well as long vacation period, the New Year holidays and other reasons.